Our Shipping Policy

At Gramercy Atelier, every garment is handcrafted to order and shipped with the utmost care. Below you’ll find full details on our shipping methods, timelines, and expectations.

Shipping Destinations

We currently ship to customers within the United States.

Shipping Method

All orders are shipped using Unishippers partner UPS.
This ensures the fastest and most secure delivery from our New York atelier.

Shipping Costs

We offer free shipping on all prototypes.

Processing & Production Time

Because each piece is custom-made, production time varies by style. Please refer to the product page for specific lead times.
Once your garment is complete, it will be dispatched via UPS.

Order Tracking

When your order ships, you will receive a confirmation email with your UPS tracking number.
You can track your shipment at any time via UPS.com.

Ship-From Location

All orders are shipped from our atelier at:
1123 Broadway, New York, NY 10010

Delivery Estimates

Delivery occurs within 3 days after the package has shipped.
Please note: carrier delays due to weather, operational issues, or peak seasons may affect delivery timing.

Multiple Items

Orders with multiple items may ship together or separately depending on production timelines. You’ll receive tracking information for each package.

Address Accuracy

Please ensure your shipping address is correct when placing your order.
Gramercy Atelier is not responsible for packages delivered to incorrectly entered addresses.

Questions?

If you need assistance with your shipment, delivery expectations, or tracking, please contact us at:

bespoke@gramercy-atelier.com
(212) 216-0955