Privacy Policy

Last Updated: December 15, 2025

Gramercy Atelier respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit https://www.gramercy-atelier.com or engage with our services.

By accessing or using our website, submitting information through our forms, or communicating with us, you agree to the practices described in this Policy.

INFORMATION WE COLLECT

We collect information that you voluntarily provide to us, as well as certain information that is collected automatically.

Information you may provide includes:

  • First and last name

  • Email address

  • Phone number

  • Event details or style preferences you choose to share

  • Billing and payment information submitted through invoicing platforms

We collect this information when you inquire about our services, schedule appointments, complete forms, communicate with us, or engage in our design process.

We do not require you to provide personal information to browse the site, but certain services cannot be provided without it.

AUTOMATICALLY COLLECTED INFORMATION

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referring URLs and interaction data

This information is collected through cookies, pixels, and similar technologies and is used to understand how visitors engage with our site, improve performance, and measure marketing effectiveness.

COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience and support our marketing efforts.

This includes:

  • Analytics tools such as Google Analytics

  • Advertising and measurement tools such as Meta (Facebook and Instagram) Pixel and Conversion APIs

These technologies help us understand site usage, evaluate campaign performance, and deliver relevant content. They may collect information such as pages viewed, actions taken, and device identifiers.

You can control cookies through your browser settings. Disabling cookies may limit certain site functionality.

USE OF YOUR INFORMATION

We use your information to:

  • Respond to inquiries and provide requested services

  • Schedule consultations and manage appointments

  • Deliver communications related to your design process

  • Send service-related updates, confirmations, and reminders

  • Send marketing or informational emails, where permitted

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory obligations

We process personal information based on one or more of the following legal grounds, as applicable: your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving our business.

We do not sell your personal information.

EMAIL AND SMS COMMUNICATIONS

If you provide your email address, we may contact you with service-related communications or marketing messages. You may unsubscribe from marketing emails at any time by using the link provided in those messages.

If you provide your phone number, we may contact you via call or SMS for scheduling, service updates, or time-sensitive communications. Message frequency varies. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.

PAYMENTS AND INVOICING

Gramercy Atelier does not collect or store full payment card details directly on its website. Payments are processed through third-party invoicing and payment platforms. We receive confirmation of payment and limited billing information necessary for recordkeeping and service delivery.

SHARING INFORMATION WITH THIRD PARTIES

We may share your information with trusted third-party service providers who assist us with:

  • Website hosting and analytics

  • Scheduling and form processing

  • Email and SMS communications

  • Customer relationship management

  • Payment processing and invoicing

These providers are permitted to use your information only to perform services on our behalf and are required to maintain appropriate confidentiality and security standards.

We may also disclose information if required by law or to protect the rights, property, or safety of Gramercy Atelier, our clients, or others.

DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

YOUR PRIVACY RIGHTS

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to the information we hold about you

  • Request correction or deletion of your information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know and the right to request deletion of personal information. We do not sell or share personal information as defined under these laws.

Gramercy Atelier does not sell or share personal information for cross-context behavioral advertising as defined under California law.

To exercise any of these rights, please contact us using the information below.

SECURITY OF YOUR INFORMATION

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including SSL encryption where appropriate. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

CHILDREN’S PRIVACY

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the site after changes constitutes acceptance of the updated Policy.

CONTACT US

If you have questions about this Privacy Policy or our data practices, requests may be submitted by emailing bespoke@gramercy-atelier.com with the subject line “Privacy Request”.

Gramercy Atelier
178 Fifth Avenue
New York, NY 10010
(212) 216-0955
Email: bespoke@gramercy-atelier.com