Frequently Asked Questions
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How do I begin?
Begin with a complimentary Dress Discovery Call. We’ll discuss your occasion, timing, style preferences, and questions, and help you understand the next steps in our bespoke process.
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Do I need to visit New York?
No. We work with women throughout the United States through personal video consultations, fabric swatches sent to your home, and guided fittings. You’re also welcome to visit our New York atelier.
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How do I get measured?
We guide you through your measurements during a video call. You’ll need a measuring tape, and we’ll explain each step so you feel comfortable throughout.
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What is the difference between Bespoke and Made to Measure?
Bespoke garments begin with an individual pattern created to your measurements and a prototype fitting to refine the shape and fit. Your pattern is kept on file for future orders.
Made-to-measure garments begin with an existing pattern, adjusted to your measurements.
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Can I make changes to the design?
We will make every effort to accommodate a design change. The best time to make a change is after you receive your prototype. If there is an element on the design that you would like to alter, this is the time to convey your idea to the designer. Small changes are part of the process and are free of charge. A major redesign will incur a conservative charge based on the amount of time needed. Major changes will result in a second new prototype design to ensure that everything is just the way you like it. Once we finalize this part, we are ready to cut your beautiful fabric and make the final outfit.
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How do I care for my new clothes?
Dry Clean Only.
At Gramercy Atelier we use the highest quality fabrics. Our linings are 100% silk.
Many of these fabrics are hand painted or antique and precious. They will last a very long time with proper care.
Therefore, we recommend our clothing to be dry cleaned and any buttons to be covered with foil during this process.
We have been asked whether it is better to steam or iron. The final step of completing any garment is to use our professional grade steam iron. If you feel comfortable with ironing, you will not damage it if you decide to iron it. Make sure the iron is hot enough and not leaking water droplets, especially with silk as water can leave visible traces.
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What is the pricing?
Gowns and formal dresses range from $4,000 to $6,000, depending on fabric and design. Custom jackets begin at $1,750. We’ll discuss pricing for your preferred design during your consultation.
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How long does it take?
If we are designing a special piece for your wedding, we like to have 3-4 months. Having said that, since we manufacture everything at our own atelier, we have a lot of flexibility to move things around and are capable to make a piece on short notice.
For your own peace of mind we suggest having the dress completed 1 month before the event.
Our jackets usually take between 6 and 8 weeks to deliver.
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What fabrics do you use?
We use fine natural fabrics from European mills including Fortuny, Loro Piana and Pierre Frey. Some of the benefits of ordering with Gramercy Atelier is that we carry a range of original fabrics painted by our own artists and designed by Maria Pucci. Her concept is to be able to make one-of-a-kind fabrics for each client. Often, she will adjust the fabric colors to bring out a person’s natural beauty.

