Frequently Asked Questions

  • How do I order a custom jacket?

    After you have had a chance to browse our website and have some ideas on the styles and fabrics you like, you can call us at (212) 216-0955 to speak with our designer Maria.

    During the conversation you will both discuss your event, styles, colors, fit and anything else that relates to your inquiry.

    Please take a look at the styles we offer and the different fabrics our jackets come in. We can help you finalize all the custom elements at that time. Usually a Gramercy Atelier jacket will consist of its main fabric, a secondary combination fabric, a colorful custom silk lining, piping, appliques or braids for trim and hand-selected buttons.

    We will need the following measurements to ensure proper fit:

    General size off-the-rack, Bust, Waist, Hip, Cross-shoulder. This can even be measured from your favorite jacket, jacket length - measured on center back starting at the collar down to the hem and sleeve length. (we can go over this in detail on our call)

  • How do I order a custom dress?

    After you have had a chance to browse our website and have some ideas on the styles and fabrics you like, you can call us at (212) 216-0955 to speak with our designer Maria.

    During the conversation you will both discuss your event, styles, colors, fit and anything else that relates to your inquiry.

    The steps are as follows:

    After this call, you may text a photo of yourself so she can make an educated decision when sourcing the proper fabrics.

    We charge a small fee to curate and source a range of fabric swatches based on our discussion and select the best colors for you.

    This small fee will do toward the final price of the dress. We will schedule a Facetime/video call with the designer and together you will go over all the measurements required to make a dress. This takes about 10 minutes in total.

    After this video chat, we make a custom pattern and prototype which then get shipped directly to your home.

    For best results we usually will schedule another Facetime call so we can see the fit of the prototype on you.

    After the prototype is sent back to us (with an enclosed return label), we make any changes if needed and proceed to make the final dress.

    Once you receive your dress, we guarantee the fit and if any adjustments are required are happy to take the dress back and adjust it in our atelier. If you prefer, you ca always do the final changes with a trusted local seamstress.

    Throughout this entire process, we are available by text to answer any questions that may arise.

  • How do I schedule an appointment?

    We offer 2 types of appointments: a visit to our New York atelier or a virtual Facetime call.

    During our Facetime call we will gather enough information, take measurements, discuss our timeline and process to ensure delivery that meets your needs. Therefore to the question “Do I need to come to New York to see you in person?” we say “We would love to see you in person, but it is not necessary as we have worked long distance with women from around the country for the past 12 years.” We are highly confident in our process and results.

  • Where are these clothes made?

    The clothes are made at our Atelier/artist studio located in the heart of New York City. Our team consists of 3 expert tailors, 2 pattern makers, a production manager and the designer, Maria Pucci. Every piece is made by hand for each individual person and we take great pride in preserving the old traditional tailoring techniques.

  • What is the difference between Bespoke and Made to Measure?

    Bespoke means that a garment is created completely to your measurements - with a custom pattern and a prototype also referred to as a muslin. The pattern will be kept on file for any future order. Mostly applicable for ladies with a challenging fit.

    Made to measure is when a base pattern close to your size is used with small changes to accommodate your measurements.

    In this case there is no need of pattern and a prototype because the client is close to a standard size.

    Gramercy Atelier offers both.

  • Can I make changes to the design?

    We will make every effort to accommodate a design change. The best time to make a change is after you receive your prototype. If there is an element on the design that you would like to alter, this is the time to convey your idea to the designer. Small changes are part of the process and are free of charge. A major redesign will incur a conservative charge based on the amount of time needed. Major changes will result in a second new prototype design to ensure that everything is just the way you like it. Once we finalize this part, we are ready to cut your beautiful fabric and make the final outfit.

  • How do I care for my new clothes?

    Dry Clean Only.

    At Gramercy Atelier we use the highest quality fabrics. Our linings are 100% silk.

    Many of these fabrics are hand painted or antique and precious. They will last a very long time with proper care.

    Therefore, we recommend our clothing to be dry cleaned and any buttons to be covered with foil during this process.

    We have been asked whether it is better to steam or iron. The final step of completing any garment is to use our professional grade steam iron. If you feel comfortable with ironing, you will not damage it if you decide to iron it. Make sure the iron is hot enough and not leaking water droplets, especially with silk as water can leave visible traces.

  • How do I get measured?

    If visiting our New York atelier in person is not in the stars, do not worry - we have you covered.

    Most of our clients work long-distance with us and live all over the United States. We will schedule a Facetime or video call.

    All you need are 10 minutes and a measuring tape. And if you don’t have a measuring tape, we will send you one of ours to arrive in 2-3 business days.

    During the call, our designer Maria Pucci will walk you through her simple process and make all necessary notes for your outfit.

    It is so easy, and you never have to leave your home.

  • What is the pricing?

    The price of each garment depends on the fabric chosen and we like to offer a range.

    For jackets, pricing starts at 1150 and rarely above 2250.

    For gowns or formal dresses, pricing is from 2500 and typically does not exceed 3750.

  • How long does it take?

    If we are designing a special piece for your wedding, we like to have 3-4 months. Having said that, since we manufacture everything at our own atelier, we have a lot of flexibility to move things around and are capable to make a piece on short notice.

    For your own peace of mind we suggest having the dress completed 1 month before the event.

    Our jackets usually take between 6 and 8 weeks to deilver.

  • What fabrics do you use?

    We use fine natural fabrics from European mills including Fortuny, Loro Piana and Pierre Frey. Some of the benefits of ordering with Gramercy Atelier is that we carry a range of original fabrics painted by our own artists and designed by Maria Pucci. Her concept is to be able to make one-of-a-kind fabrics for each client. Often, she will adjust the fabric colors to bring out a person’s natural beauty.