frequently asked questions
How does the Custom Process work?
We believe ordering custom clothing should be as much fun as wearing it. When you contact us, we will start by asking a few questions about your tastes and preferences to get to know you better. Once we understand what you like, we help you choose from our wide range of fabrics and styling details. If you need a little extra fashion advice, you have come to the right place. Customers value the expert and honest guidance they receive throughout the process. We will be glad to give you our suggestions on everything from the cut that works best for your build to designs and colors that are most flattering on you. Once you have designed your new clothes, we will take measurements to ensure a precise fit. If any adjustments are needed, we perform them on-site in about one week.
What fabrics do you offer?
We carry more than 10,000 luxurious fabrics from many of the world’s finest mills including Loro Piana, Laurent Garigue, Fortuny and Scalamandre to name just a few. Our Dress Pant fabrics include wool and wool/cashmere blends ranging from Super 100s to Super 200s, as well as seasonal weight and performance blend fabrics. We also carry a washable Seda Cruda silk.
What if I need an alteration?
We provide lifetime alterations on all items.
Do you have care and use information?
After each wear, hang your custom piece outside your closet overnight so that moisture and odor can escape the fabric. Hang dress pants long-ways from the bottom hem with a pant hanger – this allows the weight of the garment to pull wrinkles out naturally, thus reducing the need for pressing. Jackets should be dry cleaned only if they become physically dirty, and generally should not be cleaned more than a few times a year. If your garment is not visibly dirty but needs a refreshing, use a hand-held steamer or have it hand-pressed by a reputable cleaner. Although dry cleaning itself (if done properly) will not damage an item, far too many cleaners fail to adequately maintain their equipment and often use toxic chemicals in the cleaning process. Moreover, poor quality pressing can make your pieces look tired and damaged after only one pressing. Invest in the best quality dry cleaner in your area to take care of your suits. While a good cleaner is expensive, they will keep everything looking great for much longer than their mediocre competition will. We highly recommend Jeeves (https://jeevesny.com). Their store is on the Upper East Side, and they offer pick-up service all over the city and in Westchester. The owner is a third-generation cleaner, and unlike many companies, Jeeves owns and operates its own plant here in New York. We have personally inspected their facility and met their staff – many of whom have been with Jeeves for decades. Dress Pants Blouses and Shirts Unlike suits, shirts can be laundered with water, although dry cleaning is also an option. Shirts should be laundered using warm, not hot, water, and hand-pressed with a warm iron. Find a cleaner who actually does their shirts in-house, as most send them to large commercial laundries that use very hot water and strong chemicals for soil removal. This harsh process will take away from the life-span of your shirts. Refrain from using any starch on your shirts. It causes the cotton fibers to become brittle, which in turn can cause the fabric to wear out more quickly. Be sure to remove your collar stays before sending them to the cleaner. The stays will leave scorch marks if the shirt is pressed with the stays still in the collar. Of course, a good cleaner will remove your collar stays prior to the wash and replace them after pressing, but why take any chances. If you have issues with underarm stains, ring around the collar, food spots, etc. apply Shout, Oxy Clean or a similar stain remover as soon as you take off the shirt and have the shirt laundered as soon as possible. The longer a stain sits on the fabric, the harder it is to have removed. Keep in mind that some shrinkage will occur in new shirts. After one or two washes a new shirt will shrink approximately ¼ to ½ inch the collar and sleeve length. This amount is already built into your measurements, so if your shirt feels a touch big when you first get it, don’t worry.
What if I decide to cancel or change my order?
We make every effort to accommodate our clients to the extent reasonably possible. Once a bespoke order is placed and a deposit is paid, we immediately order your fabric. For this reason, if you decide to cancel a garment or change the fabric after it is ordered, there is a restocking fee of 20% of the garment cost. Once a garment has been cut, no modifications can be made to the order. Once a made-to-measure order has been submitted, no changes or cancellations can be made.
Do you guarantee your results?
For online custom orders, if you are not fully satisfied with the fit of your preliminary test garment, a full refund may be requested immediately after you have fit the trial garment. For in-person custom orders, once the order has been submitted no changes or cancellations can be made. Because our custom pieces are specially made for each client, we cannot accept returns or give refunds.
Should I make an appointment?
We encourage appointments so that each client receives the attention she deserves. We’re happy to accommodate same-day fittings whenever space is available, so don’t hesitate to call or email us, even at the last minute.
How long will my appointment last?
Appointments typically last 60 minutes for the design consultation. and measuring. The time can vary depending on the customer and the nature of her order.